Terms of Service

This Service Policy applies to all customers in the European Union (EU) and European Economic Area (EEA) purchasing clothing from KAELINCO TRADE LTD.

1. Order & Service Scope

We provide clothing manufacturing, production, and trade services. All orders are subject to confirmation, availability, and payment completion.

2. Processing & Production Time

Orders are processed and prepared for shipment within 5–8 business days. This includes quality control, packaging, and production preparation.

3. Communication & Support

We respond to customer inquiries, messages, and emails as soon as possible. For assistance, contact us at: [email protected].

4. Product Quality & Description

We strive to ensure products match descriptions, colors, and sizes shown on our website. Minor variations may occur due to production processes, screen settings, or material characteristics.

5. Shipping & Delivery

Dispatch time: 5–8 business days
Delivery time to EU/EEA: 15–30 calendar days

Delivery times are estimates and may be affected by customs, logistics, holidays, or remote areas.

6. Customer Rights (EU Compliance)

We comply with EU consumer laws, including the right to withdrawal, warranty, and fair treatment. For defective items, we offer repair, replacement, or refund in accordance with EU regulations.

7. Order Changes & Cancellations

You may request order changes before shipment. Once production or shipping has started, changes may not be possible.

8. Privacy & Data Protection

We protect your personal information in compliance with GDPR. Your data is used only for order processing, delivery, and customer support.

9. Disputes & Complaints

For any service issues or complaints, contact us first for resolution. The former ODR platform has been discontinued since 20 July 2025. EU customers may access national consumer dispute‑resolution bodies via: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

10. Policy Changes

We may update this Service Policy from time to time. The latest version will be available on https://kaelincointl.com.