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Return Policy

Return & Refund Policy

This policy applies to customers located in the European Economic Area (EEA) and follows EU consumer rules.

1. Right of Withdrawal (Cooling‑off Period)

For online orders, you have 14 calendar days from the day you receive the goods to withdraw from the contract, without giving any reason. The 14‑day period starts on the date you take physical possession of the clothing items.

To exercise your withdrawal right, send a clear notice to our email: [email protected]. You may use a withdrawal form, but it is not mandatory.

2. Exclusions to the 14‑day withdrawal right

The right of withdrawal does NOT apply to:

  • Custom‑made clothing, bespoke garments or items produced to your specific measurements, designs or specifications
  • Goods that are not suitable for return for hygiene reasons, if the seal has been opened (e.g. undergarments)
  • Items damaged by customer misuse, excessive wear or alteration after delivery

3. Return of Goods after withdrawal

You must send the goods back to us within 14 days after you notify us of your withdrawal. You are responsible for the cost of returning the goods, unless we agree otherwise. Items must be returned in original condition, unused, unwashed, with all original tags and packaging intact. We may deduct value if the goods are damaged or show signs of excessive handling beyond what is needed to inspect them.

4. Refund

Once we receive and inspect the returned goods, we will process your refund within 14 days. We will refund the full amount you paid, including standard delivery charges (except additional delivery costs if you chose an express delivery option). We use the same payment method you used for the original purchase, unless you explicitly agree to another method.

5. Faulty / Defective Products (EU Warranty)

If the clothing arrives defective, damaged or not matching your order description:

  • You have statutory 2‑year legal warranty rights under EU law.
  • Contact us immediately via email with photos of defects.
  • We will offer repair, replacement, price reduction or refund, depending on the situation.
  • For defective items, we bear the return shipping cost.

6. Delivery issues

If items are lost or damaged in transit, notify us promptly with photos of packaging and goods so we can investigate with the courier.

7. How to contact us for returns

8. Disputes

The former Online Dispute Resolution (ODR) platform has been discontinued since 20 July 2025. EU consumers may access the list of national consumer dispute‑resolution bodies via: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies